Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Subscriptions will auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. 

You will receive a confirmation email when your order has been placed, we can usually easily cancel and refund this order if you had forgotten about the subscription and want a refund.

If the order has gone through, we have packed it and it has been picked up by the post, we can still issue you a refund, however we will ask you to ship the items back at your cost. After inspection, we will issue you a refund for the products + Inital shipping.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

I forgot to cancel my subscription & don't want the item

You have up until the time that the item is dispatched to reach out in regards to cancelling the delivery. We do not accept returns once the item has been dispatched due to health regulations. However, please still reach out to our customer support team at hellomrolio@gmail.com.au to see if there is anything we can do to help.